+36 20 351 4717 +36 49 741 741
H-3580 Tiszaújváros, Teleki Blanka u. 4.
Welcome to the Tisia Hotel & Spa**** Superior Hotel (hereinafter ‘Hotel’).
We hope you have a good time with us, a pleasant relaxation and an enjoyable holiday. To achieve this, we and our colleagues will do our utmost to make your stay with us unforgettable, but the cooperation of our Guests is also essential, and we provide guidance on how to achieve this through our Hotel Rules below. The Hotel Rules are an integral part of the Hotel Contract.
Before using the Hotel services, the Guest must presentation of an identity document (ID card or passport). The Guest will receive a chip card as a room key, which requires the registration of the Guest(s) staying in the room.
The presentation of identification is a contractual condition considered essential by the Hotel.
In the case of stateless persons and non-EU citizens, the presentation and handing over of a stateless card or passport is required by law.
By signing the registration form, the Guest agrees that the personal data provided by filling in the registration form may be processed and archived by the Hotel for the conclusion of the contract, the verification of its performance and fulfilment, and the possible assertion of claims, within the limitation period. In addition, by signing the registration form, the Guest agrees that the service provider Hotel may process the data to fulfil its obligations under the relevant legislation (in particular about the tourism law and tourism tax) and to prove compliance with such obligations, as long as the competent authority can verify compliance with the obligations under the relevant legislation.
The provision of the mandatory data by the Guest is a condition for the use of the Hotel service.
On the hotel registration form, the Guest may declare that he/she consents to the use of the personal data provided on the registration form by Tisia Event Kft., the operator of Tisia Hotel & Spa, for marketing purposes. Based on this consent, Tisia Event Kft. shall be entitled, in particular, but not exclusively, to send the Guest its offers and other information by post, e-mail or other means.
Tisia Event Kft. is entitled to use the personal data of the data subject for marketing purposes until the Guest withdraws his/her consent in writing.
Rooms can be occupied from 3 p.m. on the day of arrival.
Rooms can be occupied earlier by prior arrangement, subject to availability.
On the day of check-out, the Guest is obliged to leave the room with his/her luggage and belongings by 10:00 a.m. and to hand in the chip card received at check-in at the Reception. If the card is not returned, the Hotel may charge a fee of HUF 2,500 / card.
Only guests registered at the reception are allowed in the hotel rooms.
The Guest is responsible for the conduct of his/her visitor, including any damage caused. The Hotel excludes any liability for any damage caused by the Visitor to the Guest and/or third parties.
The Hotel will charge a daily rate /rack rate for any Guest exceeding the number of guests stated in the reservation.
The Guest is obliged to use the Hotel's facilities and equipment as intended and to preserve the integrity of his/her material assets.
The Guest is obliged to compensate for any damage resulting from improper use upon the Hotel's request but at the latest before his/her departure.
The Hotel will charge a special compensation fee for damages caused by negligence or under the influence of alcohol. Furnishings and equipment of the Hotel may be removed from the Hotel's premises only with the prior written consent of the Hotel.
Any rearrangement of the Hotel room or moving of furniture may only be carried out by a Hotel employee or the designated staff of the Hotel.
The removal of Hotel property without the prior written permission of the Hotel is regarded as a criminal offence and, in this case, the Hotel shall take the necessary criminal and civil legal actions.
The Guest shall notify the Hotel of any malfunction of any equipment or devices of the Hotel. The Guest shall not be entitled to repair or attempt to repair the defect himself/herself. The Hotel shall not be liable for any damage or injury resulting therefrom and the Guest causing the damage shall be liable for such damage or injury.
Calls within the hotel are free of charge. There is a charge for the use of the room telephone. The Hotel will automatically charge the cost of telephone calls to the Guest's room account at the Hotel's surcharge based on the rates of the telephone company providing the service. The call will be charged until the phone is disconnected.
Any additional costs incurred due to the incorrect use of the telephone by the Guest will be charged to the Guest.
The Hotel operates a closed-circuit camera system in the building and its external (street) and internal (courtyard) surroundings for the security of the Guests and the Hotel's property and persons, which continuously records 24 hours a day.
In addition, the Hotel has a 10-hour security service every day between 8 p.m. and 6 a.m.
In the event of a fire, the Guest is obliged to follow the escape route posted in the room and the instructions of the fire extinguisher on site. Fire extinguisher bottles are located in the corridors of the Hotel on each floor. In case of fire, the Guest is obliged to immediately alert the Reception. The Hotel Fire Safety Regulations are available at the Reception.
It is forbidden to use your iron, kettle, coffee maker and other electrical appliances not included in the normal travel necessities, except laptops, notebooks, tablets, cameras, and video cameras, in the Hotel room.
Due to the risk of electric shock, it is forbidden to use any electrical appliances in the Hotel room while taking a shower or bath, using running water or a bathtub filled with water.
Any unauthorised technical intervention in the equipment and furnishings of the rooms is strictly prohibited. The Hotel cannot be held responsible for any resulting actions.
Guests can use their key card to energise electrical appliances and open the door to their room. The key card must be inserted in the card reader next to the door.
If the Guest loses his/her key card during his/her stay at the Hotel, he/she must inform the Reception immediately. Please return the card to Reception on departure. In case of loss or damage to the key card, the compensation fee is HUF 2,500 / card.
The Guest can exchange wellness towels and bathrobes at the SPA Reception on the ground floor for a towel and bathrobe card, which is handed over on arrival. Upon arrival, the value of the towel and bathrobe cards will be automatically debited to the Guest's account and will be cancelled upon departure after the cards have been returned in full.
Value of towel card: HUF 5,000 /pc; Adult bathrobe card value HUF 15,000 /pc; Child bathrobe card value HUF 11,000 /pc
Towels can be changed 1 time per day and bathrobes can be changed at the wellness reception after 3 days of stay. Before departure, after returning the towel and bathrobe the card is given back to the Guest, which must be handed in at the Hotel Reception upon departure.
In case of loss of towels and bathrobe cards or failure to return them at departure, the Guest will be charged the amount as compensation.
Our hotel is affiliated with the Tiszaújváros Spa and Open-Air Bath, thus our guests can use the services of the Spa pool with direct access, wearing a bathrobe, during opening hours without any restrictions, this is included in the room rate.
During your stay, please follow the rules of the Tiszaújváros Spa and Open-Air Bath.
Our guests can use the Sauna World service of the Tiszaújváros Spa with ticket, which requires the Hotel staff at the Wellness Reception. The ticket price includes the room rate.
The following items are prohibited from being brought into the Hotel:
The Hotel may, upon the Guest's prior written request, authorise in writing certain items to be brought into the Hotel.
Provided the Guest brings into the Hotel's premises any item that is not admissible without the Hotel's prior written consent, the Hotel may remove or have the item removed at the Guest's expense. The Hotel shall not be liable for any damage caused to the property brought in without permission. The Guest shall be fully liable, both legally and financially, for any damage or injury caused to other Guests, third parties or the Hotel by the unauthorised entry.
This is a nonsmoking Hotel. This means that smoking and the use of electronic cigarettes is prohibited in the enclosed areas of the Hotel (including Guest Rooms), in the public areas and in all open areas of the Hotel, except in designated smoking areas.
On entering the room, select one of the following from the signals on the digital panel next to the electronic card reader.
"Do not disturb"
Hotel staff will clean the rooms continuously from 8 am onwards. The Guest's "Do not disturb" sign is clearly indicated by the digital panel indicating the room number in red, so that the Hotel staff does not disturb, knock or enter the room.
On the day of the Guest's departure, the Hotel staff may enter the room after 10 a.m. (check-out time) despite the warning sign “Do not disturb” on the digital panel indicating the room number.
In an emergency situation (e.g. fire, terrorist attack, etc.) without any prior notice or when the Hotel has reasonable grounds to believe, based on the information available to it, that the life, health, safety, security or property of the Guest or any property, valuables or employees of the Hotel in the room are in danger, maybe in danger or may be damaged and the Guest does not respond to the Hotel's telephone call, the Hotel's employees are entitled to enter the room.
The Hotel shall not be liable for any damage or injury resulting from the improper use of the "Do not disturb" warning sign.
The hotel cleans the room once a day, between 8:00 and 16:00.
At the latest 10 am, the guests are informed on the touch panel of the blue warning sign “Clean the room” on the digital panel indicating the room number. The room cleaners see the warning and will be cleaned.
During the daily cleaning, the following will be carried out:
Please note that, for environmental reasons, only towels placed on the bathroom floor are changed by the Hotel and that bed linen is changed every 3 days.
If during this period the room cleaners see a red warning sign “Do not disturb” on the digital panel indicating the room number, the room will not be cleaned and the Guest will not be entitled to any reduction or compensation.
The Hotel provides laundry and ironing services according to the laundry list. The laundry list and price list are available in the room wardrobe.
In accordance with the Hotel's fire safety regulations, the use of an iron in the room is prohibited.
For reasons of hygiene, the minibar in our hotel is stocked according to the request of our guests. If you have not requested a refill in advance, at the time of booking or check-in, we will provide you with a free bottle of similar and sparkling mineral water upon arrival.
We offer this service free of charge to our hotel guests.
Type of cable to connect to the installed car charging station: IEC62196-2
At our Hotel, during lunch time, between 12 a.m. and 3 p.m., guests can choose from our à la carte menu which always includes fresh ingredients depending on the season.
Dinner is available from 6-9 p.m. and the menu changes daily (kitchen closes at 9 p.m.). Dinner is included in the price of the publicly available room.
In order to serve our guests to the highest standards, dinner may be scheduled in two rounds depending on occupancy. Appointments can be made at the Reception, either before arrival or on the spot.
Dinner is served as a buffet, i.e. without waiters; guests serve themselves from a selection of meals and beverages on the tables set up in the restaurant.
Beverages are ordered and served by our staff.
The Hotel offers unlimited meal consumption from the buffet table at dinner, but no food or drinks may be taken away for later consumption. If the Guest takes meal and/or beverages out of the restaurant for later consumption without the prior permission of the Hotel, the Hotel is entitled to charge the Guest an extra service fee of HUF 3,000/person/occasion.
Guests are kindly requested to respect the general dress code.
Appropriate attire is expected in the Hotel's catering areas and during half-board meals, especially at dinner time. Bathrobes, slippers, shorts and tracksuits are not acceptable in our restaurants and the bar.
Sportswear is recommended in the fitness room. The fitness room is open during the opening hours and in accordance with the rules of the house, which are also posted at the entrance.
For the guests' perfect peace and tranquillity, no loud noise, music, noisy activities, sound effects, television, radio, etc., which disturb the room, are allowed in the Hotel after 10 p.m., except for events or programmes organised or authorised by the Hotel.
Any conduct or behaviour which disturbs the peace, safety, security, sense of security or privacy of others, which constitutes or may constitute harassment or intimidation of others, is prohibited on the premises of the Hotel, regardless of the time.
The Hotel staff is entitled to warn the Guest who is disorderly and/or loud. The first warning is free of charge, the second and third warnings will be charged by the Hotel at HUF 5,000 each to the room bill of the warned Guest.
After the third warning, the Hotel shall be entitled to terminate the Hotel Contract unilaterally and with immediate effect and to expel the Guest from the Hotel without any obligation to refund and/or compensate the Guest.
The Hotel shall not be liable for any damage caused by the Guest's conduct to other Guests.
The Hotel is partly a conference hotel, so some events may result in Guest(s) behaving louder than usual in other places, making broader gestures, reacting differently than usual, or having louder sound effects (e.g. music) than usual.
Thank you for your understanding.
Upon illness of the Guest while using the accommodation service and is unable to act on his/her own, the Hotel will offer medical assistance.
The Guest shall use the offered medical assistance at his/her own risk and responsibility.
The doctor is not an employee, agent or collaborator of the Hotel, and the Hotel excludes any responsibility for the diagnosis, the therapy used and its consequences.
In the event of the illness/death of the Guest, the Hotel shall claim reimbursement of the costs incurred by the relatives, heirs or bill payers of the sick/deceased person; for any medical and procedural costs, for the value of services used prior to the death, and for any damage to equipment and furnishings in connection with the illness/death.
In the event of a contagious illness of the Guest, the Hotel shall be entitled to terminate the Hotel Contract with immediate effect without refund or compensation. In this case, the Guest shall be obliged to leave the Hotel with his/her luggage at his/her own expense within the period specified in the Hotel's notice of termination. In the event of contagious illness, the Hotel shall act in accordance with Decree No. 18/1998 (VI. 3.) of the Ministry for National Economy. (This regulation stipulates what to do in case of contagious illness. According to the Regulation, if such a suspicion exists, the Hotel will call a doctor and the doctor will determine whether or not the Guest is contagious.)
The Hotel shall be liable for securities, cash and other valuables if the Hotel has received the item for safekeeping or refused to receive it for safekeeping. Therefore, the Hotel expressly reminds the Guest to hand over cash, valuables and securities to the Hotel for safekeeping (central safe, safe deposit policy), and the Hotel shall not be liable for the deposit of such items in the safe deposit box in the room.
If the safe does not work or does not work properly, the Guest is obliged to inform the Hotel Reception immediately. The Guest shall be liable for any damage caused by failure to inform the Hotel or by delay in informing the Hotel.
The Hotel shall be liable for damage to other items brought in by the Guest only if the damage occurred in a place normally used by the Guest or open to the Guest, such as: the Hotel room, corridor, lobby, garden, parking lot; and the damage was caused by a cause attributable to the Hotel.
The Hotel shall be liable for damage to the Guest's property brought into the Hotel, except for property excluded from being brought into the Hotel, if it is proved that the property was brought into the Hotel. The burden of proof is on the Guest.
The Hotel shall be liable for any such damage up to a maximum of fifty times the daily room rate paid by the Guest.
The Hotel is exempted from its obligation to pay compensation if it proves that the damage was caused by a cause beyond the control of the Guests and the employees, that the damage was caused by the Guest himself or herself, or that the damage was caused by the Guest's lack of due diligence.
The Guest shall use the equipment, wellness and other services of the Hotel as intended and in full knowledge of his/her health, physical and mental condition, therefore the Hotel excludes any liability for damages resulting from the use or use of the equipment, wellness and other services of the Hotel not as intended or not in accordance with the actual health, physical and mental condition of the Guest.
The Hotel is not liable for damage caused by the elements or storms (hail, falling trees, falling branches, etc.); fire, infections and diseases, criminal or administrative offences, or acts of terrorism.
The Guest may, at his/her own risk, request a wake-up call, which is a gesture of attention on the part of the Hotel and is not part of the contractual service provided by the Hotel. The Hotel shall not be liable for any damage resulting from failure to provide the requested wake-up call or from a delay in providing the wake-up call.
For further information visit: https://info.ntak.hu/bemutatkozas/
As of 1 September 2021, the amendment of Act CLVI of 2016 obliges accommodation providers to record the personal data of all guests staying in Hungarian accommodation, as defined by law, on a storage space provided by a hosting provider designated by the Government for the purposes specified in the Act.
The accommodation service provider Hotel shall record the following data at the time of check-in of the accommodation service user by means of the document scanner: name and surname; name and surname at birth; place and date of birth; sex; nationality; mother's name and surname at birth; identification data of the identity document or travel document.
The accommodation provider Hotel will process the data of the guests until the last day of the first year after the data is made available to it, and the VIZA system will keep the data submitted to it for a maximum of two years. The data may only be searched for specific purposes by the police, for the purpose of crime prevention and law enforcement.
These Hotel rules and regulations are valid until revoked.
We kindly ask our Guests to comply with these rules.